IT support in London has traditionally had a bad reputation, with businesses faced with less-than-polite ‘geeks’ charging skyscraper prices for their technical knowledge. Although they would often solve the problem, their attitude would put clients in a bad mood. Now, Purple Lattice, an up-and-coming IT support company, is aiming to raise the bar on service quality for small to medium-sized businesses in London.
Says Purple Lattice owner Daniel Dzikowski: “Every customer interaction should be memorable. Often, you speak with IT support companies in London and you get an ‘I don’t want to help you’ attitude. We aim to change all that by raising the bar to set new standards of customer service. Get the basics right first and the rest should naturally follow.
“Being in IT support for over eight years, I can understand the attitude. And, because I understand it, I can change it. So, therefore, I must begin with my own IT support company, Purple Lattice.”
Daniel aims to examine himself and his attitude towards his employees and what he is trying to do for them. He hopes that the result will be a business that contributes to the community and creates an environment where ‘giving back in business’ is the norm; where each person has a sense of belonging and importance, and where their ideas are considered in earnest.
“Once I can do that, then and only then can I ‘raise the bar’ for IT support in London,” says Daniel. “There are already a few IT support companies in London providing excellent service they’ll be the ones recommended by your colleagues or friends. I hope to follow their example and improve some more. It’s going to be a tough challenge, but I look forward to it.
“There’s a growing demand for higher levels of IT support, and I aim to respond. Everything from picking up the phone to replacing a printer cartridge will take place with the aim of delighting the customer.”
Purple Lattice is an IT support company with a growing reputation among small and medium-sized business throughout London. Purple Lattice’s services are aimed specifically at businesses that understand that, to progress, the basic infrastructure must first be in place.
Purple Lattice designs with simplicity in mind. The company believes in creativity, efficiency and organisation, and all services are offered with this in mind.
IT Support London
Thursday, 25 September 2008
Data recovery added to Purple Lattice IT services
Data recovery has been added to Purple Lattice’s arsenal of customer-focused services. The up-and-coming London-based IT support company will add the service aimed at small to medium-sized businesses that usually find backup recovery too expensive to its portfolio on 1st September 2008.
To offer the data recovery service, Purple Lattice has created an affiliation with DABI, a data recovery company based in Poland with a strong national reputation for excellent data recovery and forensic analysis of hard disks.
This combination of good communication and low-cost superior technical knowledge from Eastern Europe will give Purple Lattice customers a data recovery service that’s much more affordable than those offered by traditional data recovery providers. This should make data recovery a realistic option for small businesses.
Says Purple Lattice owner Daniel Dzikowski: “Small businesses with small budgets would once have thrown out their hard disks when they crashed. Now, though, with our data recovery service, they can send them to us safe in the knowledge that the price charged will be within their reach.”
Purple Lattice is an IT support company with a growing reputation among small and medium-sized business throughout London. Purple Lattice’s services are aimed specifically at businesses that understand that, to progress, the basic infrastructure must first be in place.
Purple Lattice designs with simplicity in mind. The company does not believe in complex answers to problems – but it does believe in creativity, efficiency and organisation. The company’s services are all offered with this in mind.
IT Support London
To offer the data recovery service, Purple Lattice has created an affiliation with DABI, a data recovery company based in Poland with a strong national reputation for excellent data recovery and forensic analysis of hard disks.
This combination of good communication and low-cost superior technical knowledge from Eastern Europe will give Purple Lattice customers a data recovery service that’s much more affordable than those offered by traditional data recovery providers. This should make data recovery a realistic option for small businesses.
Says Purple Lattice owner Daniel Dzikowski: “Small businesses with small budgets would once have thrown out their hard disks when they crashed. Now, though, with our data recovery service, they can send them to us safe in the knowledge that the price charged will be within their reach.”
Purple Lattice is an IT support company with a growing reputation among small and medium-sized business throughout London. Purple Lattice’s services are aimed specifically at businesses that understand that, to progress, the basic infrastructure must first be in place.
Purple Lattice designs with simplicity in mind. The company does not believe in complex answers to problems – but it does believe in creativity, efficiency and organisation. The company’s services are all offered with this in mind.
IT Support London
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